Irene Muraru

Curriculum Developer: School of Business and Economics

imuraru@mut.ac.ke

Google Scholar: https://scholar.google.com/citations?user=cjGiS3YAAAAJ&hl=en

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Ongoing : Doctor of Philosophy in Business Administration (Marketing Management)- Murang’a University of Technology
2017 January to 2018 November: Master of Business Administration (Marketing Management)- Kenya College of Accountancy University (KCAU)
2013 September to 2015 August : Bachelor of Commerce (Marketing Management)- Kenya College of Accountancy University (KCAU)

Effect of Complaints Handling by Consumer Federation of Kenya on Consumer Protection in Commercial Banks of Kenya.